VANIER COMMUNITY SERVICES CENTER
Accessibility for Ontarians with Disabilities Act, 2005 Customer Service Policy
1. Statement of Guidelines
Vanier Community Services Center ("CSCV") management is dedicated to meeting the unique needs of the public and is committed to providing equal access to services for all and equal opportunities to obtain, to use and benefit from its services.
2. Purpose
The purpose of this policy is to provide guidelines in accordance with the Accessibility Standards for Customer Service (O. Reg. 429/07) to provide goods and services to persons with disabilities to accommodate people with disabilities. needs and reflect the principles of independence, dignity, integration and equality of opportunity.
3. Definitions
"Service animal" an animal is a service animal for a person
disabled in one of the following cases:
the person obviously uses the animal for reasons related to his disability;
the person provides a letter from a doctor or nurse confirming that they need the animal for reasons related to their disability.
"Assistive devices" includes hearing aids, wheelchairs or other mobility aids, prostheses, orthotic devices and other assistive devices designed or adapted to assist persons with disabilities in performing certain actions, tasks and activities.
"Guide dog" has the same meaning as "guide dog" in section 1 of the Blind Persons' Rights Act. ("Dog guide")
"Disability" means the following in accordance with section 2 of the Accessibility for Ontarians with Disabilities Act, 2005 and section 10 (a) of the Ontario Human Rights Code. Ontario, as the case may be:
at. any degree of physical disability, infirmity, malformation or disfigurement due to bodily injury, congenital abnormality or disease, including, but not limited to, diabetes mellitus, epilepsy, head trauma,
any degree of paralysis, amputation, motor incoordination, blindness or visual impairment, deafness or hearing loss, speech disruption or muteness, or the need for a guide dog or other animal, wheelchair or other device or fixture;
an intellectual or developmental disability;
a learning disability or dysfunction in one or more of the processes of understanding or using symbols or spoken language;
untroublemental;
an injury or disability for which benefits have been claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
"Support person" in relation to a person with a disability, a person who accompanies him to assist him with communication, mobility, personal care, medical needs or to facilitate his access to goods or services. A support person may be a paid professional, a volunteer, a family member, a friend or any other person who provides support.
4. Laportee
This policy applies to anyone who does business with members of the public or other third parties in Ontario on behalf of the CSCV.
5. Communication
In communicating with a person with a disability, the CSCV agrees to consider the person's disability.
The CSCV is committed to accommodating the special needs of people with disabilities and doing their best to communicate using the most appropriate means for each individual.
6. Assistive Devices
The CSCV is committed to serving people with disabilities who use assistive devices to obtain, use or benefit from their goods and services.
Where possible, CSCV is committed to accommodating people with disabilities who use assistive devices and to providing alternative service methods to ensure equitable access to our goods and services.
7. Service animal
The CSCV is committed to welcoming people with disabilities who are accompanied by a service animal.
Anyone with a disability accompanied by a service animal will have access to public places and other third parties, unless the service animal is otherwise prohibited by law, in such a case, the CSCV use any other options available to ensure that the person with a disability is able to obtain, use or benefit from our goods and services.
8. Support person
The CSCV is committed to welcoming people with disabilities who are