Full Four-Year Accreditation Achieved Demonstrating Excellence in Community Services

The Vanier Community Service Centre (CSC) is proud to announce it has achieved accreditation through the Canadian Centre for Accreditation (CCA), the result of a stringent process based on recognized best organizational practices that promote continuous quality improvement and effective community service delivery.

The Vanier CSC has met all mandatory standards and scored high marks in leading practice standards for governance, management and service delivery excellence, says Michael McLellan, Chair of the Board of Directors. Achieving accreditation provides assurance to our clients, the entire community, our funders and partners that we are operating responsibly while providing community services that meet standards of excellence. ? 

Key Findings Leading to Our Accreditation Success  

Planning and Performance ? The spirit of innovation that runs through our organization, fueling the development and effective management of innovative support programs in key service areas, for instance counselling, community development, immigrant settlement, family support, employment and legal aid.

Programs and Services ? A holistic approach that addresses the social determinants of health, which is based on the principles of equity and inclusion and aims to break down systemic barriers to accessing services.

Service Delivery ? Our pioneering work which makes the Vanier CSC the only organization in the province to provide  comprehensive and integrated health and social services to families through the Vanier Social Pediatric Hub and family law services thanks to its Legal Aid Clinic, one of two in Ontario operating solely in French. 

Community ? Our deep community roots and the culture of collaboration reflected in our teamwork, in addition to the creation of sustainable partnerships with numerous community, interdisciplinary and sectoral partners for the benefit of our clients. 

Human Resources ? The cultural diversity of our staff and volunteers which truly reflects the communities we servemore than 20 languages spokenand the tireless dedication of our employees, many of whom have served the community for 10, 15, 20 or more years. 

Achieving this prestigious accreditation is the result of a remarkable organization-wide effort, the same kind of teamwork that has been the hallmark of the Vanier CSC for the last 40 years, adds Michel Gervais, Executive Director. In our organization, excellence is not an abstract concept, rather it’s the way we are, it’s what we do and how we strive daily to always improve how we respond to the needs of families and citizens in order to contribute to the well-being of the entire community.?

About CCA

CCA exists to assure quality and continuous improvement through the provision of excellence and leadership in accreditation services.

About Vanier CSC

We work to improve the quality of life for citizens of Ottawa-Vanier and surroundings since 1980—supporting children and families, helping newcomers and job hunters, offering education and counselling, providing community support, spearheading school and cultural activities. We know our community inside out and how best to address its needs and issues.  For more information, visit cscvanier.com .